Rocking Attitude Policy:
Fort Smith Aerial Fitness prides itself on being a refuge from the outside world. When you are in the studio, please leave all your troubles behind and get ready to have fun and sweat it out!

Late Policy:
DO NOT BE LATE. This is a safety issue, and we ask that you respect both our instructors and other students by showing up on time. IF YOU ARE MORE THAN FIVE MINUTES LATE TO CLASS, WE RESERVE THE RIGHT TO GIVE YOUR SPOT TO ANOTHER STUDENT ON THE WAITLIST. YOU WILL NOT BE ALLOWED TO JOIN THE CLASS AND WILL NOT BE REFUNDED YOUR MONEY. You should be dressed and ready to start your session at the scheduled time. We suggest that you arrive to the studio at least 10 minutes before your scheduled class, if you need to change into class attire.

  • We are very strict about this rule, so we cannot make exceptions, even if students say they didn’t know about it. Reminders are included in all of our class booking emails!

  • Late arrivals will be considered as a LATE CANCEL.


Registration & Sign up Policy:
We are a small, personalized fitness studio with limited equipment and limited spaces available for each class. Therefore, our policy requires students to register and sign up for each class. Unfortunately, in the event that a class has low or no participation, that class may be cancelled at the discretion of the owner or instructor. In the event that you are scheduled for a class that is cancelled, the system will send you an email. PLEASE make sure you have a VALID email on file in your MindBody account. For this same reason, we require registration at least one hour prior to the start of class.

  • It is recommended students sign up at least 24 hours in advance for each class.


Cancellation Policy:
At Fort Smith Aerial Fitness we have a 1-hour cancellation policy. As long as you cancel at least 1 hour before your scheduled class or waitlist, you will not lose that class. The class credit will go back to your account, and you will be able to use it for another class.


Private Class Policy:
We ask that you let us know at least 24 hours ahead of time if you need to cancel a private class; otherwise, you will lose your payment. There are no refunds on late cancellations.

  • This cancellation policy does not apply to PRIVATE PARTIES. This is for regularly scheduled private classes only. For the party policy, please go to the PARTY page.


Waitlist Policy:
When classes are full, you can sign up to be on the waitlist. Frequently, students sign out early from classes, making room for those on the waitlist. When a student signs up for a wait list, that student should fully intend to come to class, even upon short notice. When you are added to a class from a waitlist, you will receive an automatic email from our scheduling system. Please make sure you have a VALID email address on file in your MindBody account, this is the ONLY way you will be notified. Once added to a class you will be held to the cancellation policy above. If you are not sure you will be able to make a class with short notice, please remove yourself from the waitlist to avoid being charged for a late cancel or no show.

Space Rentals:
Space rentals for members are for personal use (practice, rehearsals, videotaping, etc.), and are not for profit purposes. A 24-hour cancellation policy applies when booking a private space rental; you will not be refunded your money if you cancel less than 24 hours ahead of time. Space rentals are by the hour; we do not do half-hour rentals.

Refund Policy:
All sales are final. Class passes and memberships are non-refundable and non-transferable. Once you purchase your classes, make sure you know the expiration date and use all classes before that date. We will not extend the expiration date. 

Proper Attire and Hygiene:
No nudity is allowed in the studio. In order to keep class a pleasant experience for everyone, please wear athletic pole/yoga shorts that are form-fitting and that sufficiently cover private areas. Proper attire must be worn at all times, underwear/garments are not allowed at anytime. Appropriate attire for pole class include a t-shirt or tank top, sports bra, and form-fitted shorts. Appropriate attire for aerial classes include leggings or form-fitted yoga wear, a sports bra and tank top, or a leotard. Long sleeves are recommended. No sweatpants, loose-fitting pants or baggy shorts are allowed in any classes. 

  • Since we work near and at times in close contact with each other, please practice appropriate hygiene management before class and wear clean workout clothes and deodorant. Also please avoid using heavily scented perfumes as some are sensitive to these smells.


Food & Beverage:
Food and beverages, with the exception of bottled water, are not allowed in the studio.

Pictures & Filming:
Taking pictures and filming are not allowed in our classes. Please respect other students’ privacy. If you want to take pictures of or film yourself, you are welcome to do so during the following times:

  • Private Parties

  • Private Lessons

  • Private Space Rental

  • Open Gym

  • After class or before next class starts


Cell Phone :
There is no cell phone use allowed after class time has started. Please turn your ringer/alerts off while in the studio.

Behavior at the studio:

  • Please respect your instructors and fellow students and leave your phone conversations outside the studio while in class. This applies to text messaging as well.

  • No street shoes in the studio.

  • We do not tolerate bullying or disrespecting of other students and their personal space. Such behavior will result in you being removed from the studio, and banned from taking classes at Fort Smith Aerial Fitness.


Gender:
In an effort to offer the most welcoming and inclusive class experience, all of our classes are open to all genders. It is our top priority that everyone feel comfortable in class, so if you have any questions or concerns about this, please don't hesitate to contact Kristi.  

Age Requirement:
Anyone age 13 and older can take adult classes on our regular schedule; children under 13 may only take our kids classes. If you are under the age of 18, we require parental consent. Your parent needs to come to the studio with you, provide ID, and sign a release form. This is for insurance liability purposes. Feel free to sign up for class online ahead of time, but make sure you are accompanied by your parent when you come in for your first class.

Instruction During Class:
Please be respectful of your instructor and do not instruct other students. Each instructor at Fort Smith Aerial Fitness has been specially trained in the proper techniques for your safety. If someone asks you for help, direct them to the instructor. Only moves being taught during that specific class time are permitted to be executed. Moves, not limited to, but including climbing the pole and inverting (going upside down) require instructor permission.  

Memberships & Pricing:
Memberships agreed upon by both parties will be honored through the term of the contract. Pricing for any and all services may be changed or altered at any time at the discretion of Fort Smith Aerial Fitness.

Membership Cancellation Policy:

  • Canceling is to permanently stop payments and classes due to moving, extended travel or injury. 

  • Canceling requires a 2 week notice to stop payment and must have proof of moving or travel.

  • Canceling without a 2 week notice due to an injury requires a doctor’s note.

  • Canceling will result in losing any promotional pricing. Contact fortsmithaerialfitness@gmail.com
     

Workshop Policy:
Workshops are non refundable and we must receive at least 24 hours notice to reschedule.  Workshops taught by a guest instructor are not refundable and can not be rescheduled.


Privacy Policy:
Protecting your private information is our priority. This Statement of Privacy applies to the www.FortSmithAerialFitness.com and Fort Smith Aerial Fitness and governs data collection and usage. By using the Fort Smith Aerial Fitness website, you consent to the data practices described in this statement.

Collection of your Personal Information:
Fort Smith Aerial Fitness may collect personally identifiable information, such as your name. If you purchase Fort Smith Aerial Fitness products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Fort Smith Aerial Fitness may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by Fort Smith Aerial Fitness. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Fort Smith Aerial Fitness website.
Fort Smith Aerial Fitness encourages you to review the privacy statements of websites you choose to link to from Fort Smith Aerial Fitness so that you can understand how those websites collect, use and share your information. Fort Smith Aerial Fitness is not responsible for the privacy statements or other content on websites outside of the Fort Smith Aerial Fitness website.

Use of your Personal Information:
Fort Smith Aerial Fitness collects and uses your personal information to operate its website(s) and deliver the services you have requested. Fort Smith Aerial Fitness may also use your personally identifiable information to inform you of other products or services available from Fort Smith Aerial Fitness and its affiliates. Fort Smith Aerial Fitness may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Fort Smith Aerial Fitness does not sell, rent or lease its customer lists to third parties. Fort Smith Aerial Fitness may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Fort Smith Aerial Fitness, and they are required to maintain the confidentiality of your information. Fort Smith Aerial Fitness may keep track of the websites and pages our users visit within Fort Smith Aerial Fitness, in order to determine what Fort Smith Aerial Fitness services are the most popular. This data is used to deliver customized content and advertising within Fort Smith Aerial Fitness to customers whose behavior indicates that they are interested in a particular subject area. Fort Smith Aerial Fitness will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Fort Smith Aerial Fitness or the site; (b) protect and defend the rights or property of Fort Smith Aerial Fitness; and, (c) act under exigent circumstances to protect the personal safety of users of Fort Smith Aerial Fitness, or the public.

Security of your Personal Information:
Fort Smith Aerial Fitness secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Sixteen:
Fort Smith Aerial Fitness does not knowingly collect personally identifiable information from children under the age of sixteen. If you are under the age of sixteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe:
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Fort Smith Aerial Fitness by contacting us here:
Web page: www.FortSmithAerialFitness.com
Email: fortsmithaerialfitness@gmail.com
MaeLeigh: 501-760-8302

Changes to this Statement:
Fort Smith Aerial Fitness will occasionally update this Statement of Privacy to reflect company and customer feedback. Fort Smith Aerial Fitness encourages you to periodically review this Statement to be informed of how Fort Smith Aerial Fitness is protecting your information.